Reputation Monitoring

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Reputation Monitoring

Web IP’s Reputation Monitoring solution highlights negative and brand damaging content across a wide range of publically accessible online sources including social media, blogs, web pages, video and domain name registrations. Web IP’s advanced proprietary technology monitors and reports results which are then manually reviewed by our Brand Monitoring Specialists before being added to your monthly report, ensuring you are only show relevant and concerning results. Our Case Management Tool allows you to quickly and easily record, tracking and project manage concerning results through to an outcome.

We all know it couldn’t be easier to publish our feedback, suggestions, experiences and general thoughts online. With Facebook, Twitter and other free blog sites like WordPress and Blogger.com available, not only is it free to publish content, but we can have an instant audience hanging on our every word.

•140 million tweets are created every day
•1,5 billion pieces of facebook content are created daily
•1,6 million blog posts are written everyday
•60,000 new websites are added to the web every day

As a result of so many people publishing their experiences online, naturally peers are now searching online for reviews on products, services and general reputations before engaging the services of others.

Web IP’s Reputation Monitoring solution will highlight negatives results relating to your brand and/or executives. Our service includes:

•Monitoring across Social Media, Blogs, Websites and Video.
•24/7 access to our advanced online Case Management Tool
•Access to our Brand Protection Specialists

Join thousands of leading companies who have chosen Web IP to manage their brands online

 

Social Media Monitoring

We closely monitor your brand for negative mentions across a wide range of social media platforms including Facebook, LinkedIn, Twitter & many more. With 140 million tweets, 1.5 billion pieces of Facebook content, 1.6 million blog posts and 60,000 new websites added to the web EVERY DAY – neglecting to manage your brand in social media can be very harmful to your brands reputation. Our monitoring technology filters through the noise to find only the harmful content.

 

Blogs/Web Monitoring

With free blogging platform technologies such as WordPress disgruntled customers and employees can create and publish a hate site against your organisation in just a matter of minutes. Add to that all the existing review websites, forums and open article comment boxes and tracking negative results can easily become unmanageable when done manually. Our search and filter proprietary software puts you back in control of this ever increasing issue.

 

Video Monitoring

Shooting a quick product or service review and posting it up on a popular video site like YouTube could not be simpler for an unhappy customer or disgruntled employee. These videos can then spread like wild fire going viral to potentially millions of people within less than a day. To help counter this issue for you, Web IP monitor across a range of popular video engines to detect negative videos which can do harm to your brand. Once you are aware of the result you are in a position to decide the best course of action.

 

Monthly Reporting

Web IP provide a mixture of real time and monthly reporting depending on our clients situations and specific requirements. All results generated by our technology are also manually filtered by our Brand Monitoring Specialists to ensure you are only reviewing relevant results. Results can be provided to you in a PDF report, spread sheet export and directly via our Brand Management Platform.

 

Case Management Tools

Having the right tools and processes to correctly manage identified counterfeit results is critical to any successful program. Via our Brand Management Platform you can create milestones and tasks, then assign individual to completed specific tasks. Build a knowledge base of case information including screenshots, copies of correspondence and infringer background information all within the one central platform.

 

Account Manager Support

We understand you are very busy, which is why we also offer a fully managed end-to-end solution whereby we can assist with the management and shut-down of concerning results on your behalf. Depending on the circumstances of each case our Brand Enforcement Specialists can draft and issue cease & desist letters, report content to auction site authorities and perform site shut downs all on your behalf.


Managing and protecting your brand online has never been easier

What our CUSTOMERS are saying

Thanks Web IP for your assistance with the migration, it has been very smooth and straight forward.

IT Coordinator, Thrifty Car Rental

Web IP manage all my domain name requests in a professional and efficient manner. It is great peace of mind to know my domain name portfolio is in capable hands. I would certainly recommend them to others

General Manager of Information Technology, Patties Foods

Web IP have helped Schiavello to reduce our administration and risk around managing our large domain name portfolio. Their knowledge of the domain name industry is second to none.

Infrastructure and Support Manager, Schiavello Group

The team at Web IP are responsive, proactive and a pleasure to deal with. Our decision to change domain providers was dealt with professionally and the migration was seamless.

Digital Marketing Executive, PEET Limited

Web IP provided great research, advice and managed the domain name acquisition without fuss

IT Manager, Riviana Foods

Web IP managed to consolidate our domain name portfolio of over 350 domain names that were spread across a range of domain name providers, different businesses and over 50 different international spaces. They were able to achieve in the first six months what Melbourne IT and Net Names could not achieve in our five years with them. They have saved us over $20,000 annually in savings and we are very happy with the service, response time and account management!

Managing Director, 1300 Flowers

The speed, professionalism and diligence of Web IP is not something I have witnessed in any other vendor in the domain space – let alone the IT services industry.

Head of Commercial Product, News Limited

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